Return and Refund Policy

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Refunds may be subject to a  processing fee if refund is not due to cancellation of class by Panama  City Motorcycle Training (PCMT).

Refund policy for classes

I. Student cancels 

1. If student is enrolled in the e-BRC and has started the online course: $20 will be deducted from any refund issued.
2. Canceled more than 72 hours prior to class start-- no charge
    
3. Canceled less than 72 but more than 24 hours prior to start of class and no conflicts arise--fee =15%
    
4. Cancellation less than 72  but more than 24 hours prior to class start and cancellation results in  number of students dropping below class minimum--fee equal to deposit  for unscheduled classes (unscheduled classes include: any class in which  the number of, Basic Riders Course, students is less than 4 and all  students have agreed to increased charges based on number of students in  class) or $60 which ever is more.
    
5. Cancellation less than 24  hours prior to start of class will be considered a 'No-Show' and will be  charged a $75 reschedule fee whether student chooses to reschedule or  request a refund.
   

II. No-Show penalties

Those who enroll and do not show: 

1. Unscheduled classes student forfeits amount equal to deposit.
    
2. Scheduled classes student  forfeits all monies unless student reschedules within 48 hours of course  completion in which case a $75 reschedule fee will be required, plus  any fee increases which may occur prior to date of reschedule. The  reschedule fee will be charge whether enrollee chooses to reschedule or  requests a refund.
   
    

III. Insufficient number of students enrolled

      1. 72 hours prior to  class start: in the event that 72 hours prior to scheduled  start of class there are less than the minimum number of students  required to hold the class, enrolled students will be contacted via  e-mail (or by phone if no e-mail provided) and provided a choice of  rescheduling to another date, paying an increased amount based on the  final total number of students participating, or a refund will be issued.

IV. Weather

PCMT reserves the right to cancel, reschedule, or extend any class at any time due to weather conditions. 

1. In the event a class is  canceled/rescheduled prior to the start of class: students will be  provided the opportunity to reschedule or receive a refund of all  'course fees' paid to PCMT. In the event that course fees increase prior  to reschedule date, student is responsible for the difference. Student  must reschedule within 6 months or forfeit all monies, military  deployments exempted with copy of orders.
    
2. Once a class has started;  PCMT will make every attempt to complete class in predefined scheduled  calendar dates, this may result in the extended class times. In the  event that a class is canceled; students will be provided the  opportunity to reschedule to another class or receive a refund based on  the amount of course completed.
    

a. Course may be divided  into thirds or quarters depending on course structure. 1 or 2 parts  Academics and 2 parts practical. The academics portion(s) is equal to  1/3rd or ½ of course, Practical portions are equal to ¼th or 1/3rd.  Each portion will be considered completed once started, whether  completed in whole or in part. The academics portion will normally be  completed in an attempt to wait out inclement weather. 

b. In the event a class is  canceled after 8PM of the first day, PCMT may or may not contact  students. It is the responsibility of the student to contact the PCMT.  If class is canceled and student does not contact PCMT prior to  scheduled start time of class, student will be considered a No  Show-Drop, and will not receive a refund. See part V.5. for more  information about dropped students. 

V. Dropped from course

1. To be dropped from class is to be removed from the class with with an incomplete or failure
    
2. Safety Drop: PCMT reserves  the right to Drop a student due to unsafe actions if perceived to have  been intentional, or for interfering in the ability of other students to  learn. Students Dropped for unsafe actions are not entitles to a refund  or rescheduling, and will be required to enroll as a new student if  they wish to re-attend, including all fees associated. Safety drops may  be denied readmission depending on offense.
    
3. Practical Drop: The ability  to ride a motorcycle safely is not a skill achievable by everybody. PCMT  reserves the right to Dropped from a class due to their inability to  successfully complete tasked required by curriculum. Practical Drop  students are not entitled to a refund but may enroll in a future class  at no additional charge, so long as there are sufficient paying students  to meet the minimum requirements. This must be completed within 6  months, only one (1) re-entry is permitted, after which student must  re-enroll as a new student and pay again.
    
4. Voluntary Drop: The ability  to ride a motorcycle safely is not a skill achievable by everybody. Any  student who is not comfortable enough to accomplish the tasks required  to be a safe rider are encouraged to Voluntarily Drop from the course.  Voluntary drops are not entitled to a refund, but may re-enroll at a  later date at no additional charge, so long as there are sufficient  students to meet the minimum requirements. This must be completed within  6 months, only one (1) re-entry is permitted, after which student must  re-enroll as a new student and pay again.
    
5. No Show-Drop: Students who do not return after a break may be considered to have dropped from class.
    
   1. If student does not return  from same day break (I.E. Lunch): student has until end of class day to  contact PCMT (must be in person, via phone, or text. E-mail will not be  accepted) to be considered a Voluntary Drop.(see V.4.)
       
   2. If student does not return  from same day break and does not contact PCMT by end of class day, or  does not return after overnight break and does not contact PCMT prior to  scheduled start time; student will be considered a No Show-Drop.  [Contact may be via Phone conversation(including voice mail), or text,  e-mail will only be accepted if 'received' by scheduled class start  time) No Show-Drops are not entitled to a refund. No Show-Drops are not  entitled to rescheduling the class.
       
   3. No Show-Drops may complete, at the convenience of PCMT, the course under the following conditions:
       
      1. If first day was completed, student may take second day of riding plus any academics not completed for 50% of normal cost.
          
      2. If first day was not completed, student must re-enroll as a new student.
          

IV. All other scenarios will  be considered as the appear. PCMT reserves the right the refuse refund  for any instances not covered by this agreement.